Product Manager, Internal Tools

Location: Oakland, CA or San Jose, CA

We combine the power of Big Data, technology, and lean economics. We discover the information people are searching for and provide it. We help transform lives.

The Company will be unmatched in providing products, services, and experiences to a diverse universe. From mainstream populations to groups that traditional companies believe are too small or economically unfeasible to address, we will meet their needs.

Today, we’re the fastest growing company in the $106 billion global publishing industry, and our primary method for meeting peoples’ needs is through long-form content in books. But creating books for them is only the beginning.

As Product Manager, Internal Tools on the Research & Development team, you will have the opportunity to create, establish, and improve internal tools that serve every department within our data-driven company. You will work creatively and pragmatically to translate stakeholders’ business needs into requirements for engineering development, software selection, and feature enhancement. You will also facilitate those improvements through every step in the product lifecycle—from the idea stage to launch and adoption.


  • Familiarize yourself with our existing line of internal tools—which includes both custom built products and 3rd party applications—and understand their value to each department and to the company as a whole
  • Suggest and prioritize product enhancement ideas that will help us scale our processes, improve user experience, and unlock new business opportunities
  • Using principles of iterative development, design minimum viable products (MVPs) that can be released quickly, and then learn from their usage and work to improve them
  • Write product requirements, instructions, and user manual documentation as needed
  • Communicate clearly with our team of engineers, data analysts, project managers, and QA engineers to ensure their work is defined and actionable, and will deliver value
  • Communicate clearly with stakeholders to understand their needs, manage their expectations, and train them on how to get the most from our products
  • Work with software vendors to help optimize our use of applications and facilitate necessary improvements
  • Test new features and applications to ensure they meet expectations and report any bugs
  • Practice discretion when discussing product features and roll-outs, and maintain confidentiality
  • Research industry best practices including UI patterns, trends in publishing, leading software applications, and evolving standards in data-driven decision making

Desired Skills & Experience

  • 5+ years experience facilitating improvements to tools, websites, or other software applications
  • Significant experience in UI / UX for web applications relating to content or media production, artificial intelligence & machine learning, and/or data management & data analysis
  • Exceptional written and verbal communication skills
  • Technical writing experience (manuals, instructions, bug reports)
  • Proven ability to quickly earn the credibility and trust of colleagues
  • Proactive and creative problem-solving skills
  • Strong time management skills
  • Aptitude for working in a fast-paced environment with competing priorities
  • Bachelor’s Degree in a related field

Join us! We are a team where data drives our decisions. Where culture matters. We put our customers first and they embody our core values. We’re entrepreneurial and focused in our approach. We challenge each employee to experiment and drive results while feeling empowered to do their best work each and every day.

The Company offers a competitive salary, full benefits, 401k, stock options, for full-time employees, as well as a friendly working environment.

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