Customer Support Technician

Location: North America

Works remote in Utah or Nevada

The Customer Support Technician (CST) liaises directly with the company’s North American Customer base – both on-site and via Customer Relations department – as directed by the Customer Support Manager.

The CST acts as a key point of contact for service requests and is responsible for the commissioning, maintenance and training of Customer site personnel in relation to the company’s suite of technologies. The CST will also work in conjunction with the Customer Support Manager to recommend and follow up spare parts sales through to receipt of the Customer purchase order.

In addition, an important aspect of the CST role involves instruction in the technical aspects of the company’s technologies and training of North American employees to the high standards required in order to service our equipment.

The CST will be required to travel to Customer mine sites for all aspects of service work including repairs, fault-finding, troubleshooting and warranty work.

Major Duties

  • Commissioning, fault-finding / repairing, maintaining and monitoring equipment at mine sites;
  • Training mine site personnel and employees in the use of our specialized equipment;
  • Ensuring that Non-Destructive Testing (NDT) is carried out as appropriate on equipment to ensure detection of early signs of damage which could lead to component failure;
  • Providing sales support to Customer base (where required) in conjunction with the Customer Support Manager;
  • Liaising with the Customer Support Manager and Customer Relations Department so as to ensure that Customer feedback occurs in a timely manner; and
  • Ensuring timely completion of timesheets and other administrative paperwork.


  • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification;
  • Working proficiency in written and spoken English;
  • High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations;
  • Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known;
  • Effective organization and time management skills;
  • Attention to detail with respect to paperwork processing;
  • Well-developed IT skills, particularly in the use of Microsoft Office; and
  • Ability to undergo and satisfy all site requirements, including medical examinations and the provision of personal records as requested by individual Customer sites.


  • Tertiary qualification in Engineering or other relevant discipline;
  • At least 1 year’s hard rock mining industry experience;
  • Experience of mine site working conditions;
  • Knowledge of and a wide range of contacts within the American and wider North American hard rock mining industry; and
  • Knowledge of and experience with the maintenance programs of grinding mills, in particular relining.


  • Possession of a current driver’s license – Canada / United States;
  • Possession of, or ability to obtain, unrestricted international driver’s license;
  • A current, valid passport; and
  • Visa entry into Canada and Mexico.

To apply send resume to [email protected]

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